Privacy Policy

Prism Web Design & Marketing ("Prism", "we", "us") provides web design, development, branding, SEO, social media management, and custom software services to businesses in the Lake Norman area and beyond. This policy explains how we handle personal information collected through our website and through Meta (Facebook/Instagram) Instant Forms.

• Contact details — name, email address, phone number, company name, city/ZIP, job title.
• Project details — existing website URL, goals (e.g., leads, bookings, e‑commerce), rough timeline, and budget range if you choose to share it.
• Instant Forms (Meta) — information you submit via Facebook/Instagram Instant Forms when you respond to our ads.
• Technical data — device, browser, pages viewed, and referral source (via analytics/cookies). See our Cookie Notice if/when published.
• Communications — messages you send us (email, SMS, DMs) and notes related to your inquiry or project.

• Respond to inquiries, provide quick site reviews, and prepare proposals/quotes.
• Deliver and improve our services, including design, development, SEO, and marketing.
• Schedule calls/meetings (only if you ask us to), and coordinate project timelines.
• Send service updates, invoices, and essential administrative messages.
• Run limited retargeting/measurement to understand which ads and pages work.
• Comply with legal, tax, and accounting obligations.

• Consent — when you submit a form or opt into communications.
• Contract — to take steps at your request before entering a contract and to perform a contract.
• Legitimate interests — running and improving our business and marketing to prospective clients (balanced against your rights).
• Legal obligation — record‑keeping and compliance requirements.

We do not sell personal information. We share data only with service providers that help us operate (e.g., email, analytics, CRM, payments, hosting). These providers are bound by agreements to use your information solely to provide services to us.

If required by law or to protect our rights, we may disclose information to authorities.

We keep inquiry/lead data for up to 12 months (or longer if you become a client) to follow up and maintain accurate records. We retain project and billing records for the periods required by law.

• Opt out — you can opt out of marketing emails or texts at any time. Reply "STOP" to SMS.
• Access/Update/Delete — contact us to access, correct, or delete your data, subject to legal exceptions.
• Cookies/Tracking — adjust your browser settings to limit cookies. If we publish a Cookie Notice, it will appear on this page.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; please use the internet with this in mind.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

If you access our site from outside the United States, your information may be processed in the U.S., where data protection laws may differ from those in your country.

We may update this policy from time to time. We will change the "Last updated" date and, if changes are material, we may provide additional notice.

Questions or requests? Visit our contact page or email us at info@growwithprism.com.